I am a patron of Cargills Food City for the last six years. Today (07.09.2021) morning, I went to Cargills Food City, Kollupitiya Branch to buy goods. Then I took 5 packets of brown sugar (each 1kg) to the counter. The cashier told me she couldn't bill 5kg but 1kg sugar. When I questioned why, she told me to wait for a while to speak with her Manager. Then the Manager appeared before me and told me 'you have have no rights to question why and to leave the store immediately'. When I argued with him he told 'he is the boss of the store and none able to bow him to anyone'. I was severely disappointed with his words, service and the service of the Cargills Food City alike. I usually buy goods from Cargills Food City. I never encountered such an incident in my life, especially in Cargills Food City. When I asked his name, he refused to tell his name. I wonder how he became to the title of Manager.