Since December 2020 I have sent 8 emails to the Ibiza branch of Caixabank regarding cancelling the home insurance which is still running on a property that I have not had possession of since 28th November 2020. Antonio Ramon insisted that I provide an 'Exit Agreement' to the property. My solicitor wrote to Antonio Ramon in January of this year confirming that the property was returned to the owner on 28th November 2020 and that no Exit Agreement was signed. But despite having legal confirmation Caixabank has refused to cancel the policy and return my money, furthermore, Caixabank continues to take monthly payments from my account illegally. After months of persuasion the landlord has finally given me the exit agreement that Antonio insisted on. I sent this to Antonio Ramon but again I have received no response from him or anyone at the branch and the bank has still not cancelled the policy and has not returned my money to me. This is now urgent. This must not continue and must be resolved with immediate affect. Here is the list of people I have emailed in the branch, all of them have ignored my emails which I can see because I enabled read receipts. [protected]@caixabank.com [protected]@caixabank.com [protected]@caixabank.com monica.[protected]@caixabank.com amanda.[protected]@caixabank.com [protected]@caixabank.com