Dear, My locked account at CAixa bank = ES81 [protected] I am writing to you once again regarding the problems I have been facing with my account at your Caixa bank since the beginning of June. I have already written to you and to my branch in the Plaza de España about my confusion and my request to find a solution to regularise my blocked account. We know that the reason why you have blocked my account is that my wife Sylvie Vermast should come personally to the bank branch to update and sign bank documents related to the account. I explained to you that my wife is not allowed, for medical reasons and Covid-19, to travel. Therefore she cannot go to the bank branch in Valencia to solve this problem. I suggested that you send us the documents to be signed by post or by email. I never got a concrete answer. Last week I myself flew to Valencia especially to try to find a solution for my bank account with your employee of the branch in the Spanish square. I had some cash with me to put into the account so that the automatic monthly payments could be debited over the next year until my wife could come and sign the documents. The current balance is very low. Your employee refused to pay the money into the account. I also suggested to the agency employee that she open an account in my sole name and then transfer the automatic payment orders to ensure continuity. Your employee was willing to accept this solution on the sole condition that I agreed to take out insurance only with you. I explained to her that I already had all the necessary insurances (I myself was a bank manager in Belgium at the Belfius bank), and moreover deontologically and professionally I found her proposal very dubious. I myself was a bank manager in Belgium. If an employee had made such an unprofessional proposal to a client, he would have received a serious warning. As your employee did not want to help me and I could neither pay my cash nor open a new account in my own name, I went to various other branches of the Caixa bank in Valencia. In all the branches I received the same negative answer every time: we cannot help you, you have to go to your branch in the Spanish Plaza. Your contact person is Ana Maria Iranzo. So I am in a dead end: my account is blocked, my wife can't fly from Belgium to Valencia and come to CAixa bank to sign the documents, you don't accept a transfer from Belgium, you don't accept cash at the branch, you don't accept the opening of a new account in my name, the contact person only wants to help me if I accept to take out insurance at CAixa bank, I can't transfer my account to another branch of Caixa Bank, this problem has been going on for more than 3 months. I don't know what to do anymore, I feel a clear arrogance and a lack of help to the customer despite all your slogans to the contrary. So this email is a complaint - because the branch refuses me any help or realistic solution - and a request for help. Thank you in advance for your response, which I hope will be constructive. Sincerely, Didier Eeman.