I booked a hotel room for one night with Booking.com and paid with my credit card in advance. I was taking my FNP board exam in the am and drove to Tennessee to stay the night before. When I arrived at the property to check in I was told by the front desk that I had no reservation. All of the information sent to me from Booking.com had the hotel contact info but not booking.com. I eventually found a way to contact them. I called customer service and spoke with Charles who called the front desk and while on speakerphone with the front desk clerk(timothy) stated that they had not "pushed the reservation through to the hotel", He then asked if rooms were available. Charles got back on the phone with me and stated that the hotel lost the reservation(which was a lie) and that he would suggest I cancel my reservation and pay at the hotel- Now this was at the very minute I was to check in- Charles said that booking.com would issues a refund and I should pay at the hotel. I paid again at the Hotel (at a much cheaper rate than I was charged by ooking.com I might add). A few days later when I checked on my refund status customer service rep (steve) stated that I had gotten a room and it was the same room so really I wasn't inconvenienced and that I had to prove that I had a reason for cancelling the reservation so late (charles in customer services only solution) and that the burden of proof was on me to show that I was charged twice and also that if I got a refund it would not be what I paid booking.com but what I was charged by the hotel($ 40 less). Even through booking.com charged me $162.89 for the room- this is unacceptable- I mean is this what they do-leave you stranded away from home and make you pay double then keep the money you paid them for a job they didn't do?????? I am not the one