#[protected] Pin: 828154 On 8/27/21 I made reservation at La Quinta Hotel Redding Ca, which I had stayed the week before. I was going to a doctor appointment. My primary physicians are in Redding, ca and I live in Crescent City, Ca. I believe I have made 2 other reservations for the same reason. My reservation was made for check in 8/2/21 and 8/3/21 checkout. I had read somewhere in the process that cancelations were free and no charges would result from the cancelation. Unfortunately I had an emergency for the same issue I was going to Dr appointment which made me unable to ambulate/drive...etc. On 9-1-21 around 9am I cancelled my reservation with plans to remake my appointment when able to so. Booking.com is the only travel assist I have ever used. Long story short 9/6/21 I began a journey to get refund. I called Booking.com and they referred me to La Quinta. So I called the hotel and wen I finally contacted a live person they informed me they would refund my investment. However, They explained I needed to again contact Booking. So I did. I reported to Marquita? that the hotel would refund the cost and she would contact the hotel. She tried but no-one answered. She let it go. After not hearing from any one I call Booking again to see what was going on. I looked into my credit card account and noticed no refund had been deposited. Booking informed me it wasn't a free cancelation. I thought I argued a strong fact about the refund. Guess not. By the way my reservation was $138 and the week before my reservation was $130 very interesting. I am a 73 year disabled man and not used to be treated this way. There is definitely something wrong between your web page or your staff. So here we are.