I placed my order before 11:00 am, paid $20. for same day delivery. at 12:00 i used the chat option to confirm the delivery for today and asked if I could upgrade the order from the standard arrangement to a deluxe arrangement. I was told the order would arrive and the request for the upgrade was sent. The order was for my wife's birthday which is today. An hour before she leaves work for the day theh notified me they can't complete the order until the next day. Not only does that miss her birthday, the order was never upgraded.