I ordered curtains in October and although I had my new address on the website, I didn't realize that my old address was there also. The order was shipped to my old address. Fedex Tracking Number [protected]. When I got the email stating it had been delivered, I called my son and asked him to run by and pick it up. The landlord of the rental house, my old address, lives on the property and she accompanied him because the new tenants were out of town, and they looked everywhere but could not find a package. The street that house is on Gamble Road is rural, and many times while I lived there packages were delivered to the wrong address. I spoke to a rep at BBB 3 times, first one said that they would put in a ticket with FedEx, that was never done, next one sent me an email and the last one, told me emphatically, that "the package was delivered." I had my bank reverse the charges, and gave them your emails as verification, now I see the charge back on my account and I'm being charged an Overdraft fee. I never received this package and I want you to remove the charges. Maria Catalano [protected] [protected]@gmail.com