My daughter bought books for her college classes at University of Nevada, Reno in January, 2021. She used my credit card. The cashier asked her if she wanted a free trial of Bartleby. My daughter said no. Apparently she received the "free trial" anyways. My credit card got billed $9.99 twice each month for Bartleby. Cancelling is difficult because they only take emails. They have a policy TO NOT REFUND! Even though my daughter didn't accept this product and NEVER used it. They are unethical. DON'T use this company. They only want your money and they don't care about helping struggling students.