We have been spending months looking for a new home. We were very keen on the Barratts new builds near to us. Initially we were looking at a Craigston however we saw a Mey house plot for sale yesterday evening after checking frequently that day. emailed the local sales office to say that we wanted to pay £500 to take the house of the market and could we have an appointment to do this. 9am today I called the sales service line on [protected]. First called was cut off. 2nd call the advisor told us the sales team on site opened at 10am but was operating through appointments only. The first appointment we could get was for tomorrow at 11am. They said no face to face appointments were being done. They also told us the sales team on site were the ones who could take the £500 to remove the property from the market. We waited till 10am and called the sales team on site several times with no response till 11.33. where we were told that people had been waiting at the door to purchase the property on opening. The misinformation that we received from your team has now caused us the upset and stress of losing out on the ideal house and plot we were looking for. We are devastated. We emailed last night. We called the sales office frequently and left at least 2 messages saying we wanted the property today before opening. We also called the [protected] number incase we could pay over the phone with them. We have done everything we could and followed the covid guidance that is on your website re. appointments only and given to us via the phone. We work in health and continue to follow the rules and guidance during the pandemic to remain safe and to be let down like this when we ourselves could have turned up to put down a reservation fee at the door at anytime contrary to your covid advice says a lot about your company and very much is opposite to your statement of putting your customers at the heart of everything that you do. We are now reluctant to look at other Barratts properties due to this.