CSR cut off my 80 year old parents cable/WiFi/internet/phone ALL because she was trying to get a black bar off of her TV and he thought her tone of voice was rude. She wears hearing aides. my mother is hearing impaired and has to have teleprompter phone to communicate. She couldn't understand him. The phone couldn't even understand him to type it out. He got angry 10 seconds later she lost the gateway. All during a hurricane You left two elderly people with no way to call 911 or to know if they needed to vacate. Called them back !!! Oh well. He turned the alarm on the fiber box Shame on you!!! AT&T