The door was installed incorrectly from day one. It was shown to be the completely wrong door once someone other than installation looked at it. Andersen had been here over 10 times. Each time bringing an incorrect part or provided a fix that only lasted a matter of hours. The handle fell off the door within 48 hours of it being installed. The seal has been compromised since installation. It is not water tight or animal tight for that matter. We have had TWO lizards get in under the door while the door has been fully locked! Both deadbolt and 3point locked. They have replaced the door itself when the entire door and frame were supposed to be taken out and redone. Mind you, we have only had this door since October. I also have it in writing that water damage caused by their product would be corrected and they will no longer respond to me. Nothing has been done to correct the water damage. We were also made to start paying prior to the installation of the door even though we were told the first payment wouldn't be due until after installation. I have requested a refund and was told that would happen once they got the door back. I can't get a door installed until September but apparently I have to keep paying on this door anyways.