I filed my claim on May 27, 2021. I was assigned a service provider and they found I needed a new A coil and condensing unit. It is now July 22nd and I still have no AC. None of the customer service reps have a clue as to what is going on. They are apologetic but basically worthless at resolving or even investigating the issue. The tech company assigned to install my new unit has investigated themselves and found that AHC ordered the wrong parts and they were sent to Ohio in June ( I live in Kansas). So basically the correct parts have not even been ordered and I have been without air for almost 60 days. Ridiculous.