Dispatch # [protected]. Air conditioner went out 8/14/21. Air conditioner guy came out monday 8/16 says we need a new Condenser and Air handling unit. Waited all week to hear something about when the new parts would be in and installed. Made numerous phone calls stating it is a emergency as we are retired ourselves but also have my 81 year old Mom lives with us. The third night my Mom had a heat event and we had to call 911. we needed to move her to a motel with air that we cannot afford. We live in Texas the house has been hitting 94 degrees. we also have animials. I called this morning they tell me the parts will not be in until 8/30, one week from today!!! You have got to me kidding me!!! We cannot afford a motel nor can we exist in this heat for another week. During this whole process I was not able to speak with one person here in the United States. I ask to speak with supervisor and was told there were none available and the one would call me back in 24-48 hrs. We need an air condition installed immediately. We live it Texas. We don't have monies to keep my Mom in a Motel for another week, we have already paid 600.00 that we had to charge because we don't have it. Also part of the installation is considered a modification so we will have to come up with 1600.00 out of pocket!!I have never been so upset with a company not doing there job in a timely manner and not caring if it is a emergency or not.