I had a service rep come to my house on July 23, assessed the repairs on my washer. The service rep. claims they ordered the parts on August 2 through American Homeshield. I have been on the phone with the Homeshield Service Provider who could not tell me the parts were ordered nor when I would get my washer repaired. Today is August 23. I can not get any supervisor on the phone to get me any direct answers on parts ETA, what the miscommunication was since they are all in meetings. I've been on the phone with Customer Relations, Cessae, for over an hour who is giving me conflicting information. The parts were ordered on August 2 and authorized by American Homeshield and officially ordered on the 16th. Last Monday. I'm currently being transferred over to the Escalation Team. Either I'm not getting the truth from American Homeshield or you sent me a service provider that lied to me AND not giving me the service I'm paying for. Customer service can not connect me to anyone else to resolve my issue. This is horrible service that I'm paying for. I'm still waiting for my phone call.