My family of 5: Our flight from Bham, AL to DFW went off fine until we landed & received the text that the DFW 4383 flight to SLC at 1:20 had been canceled. We confirmed for the 7:30 2846 & luggage was sent on to SLC (which we did not know). Total of 11 delays (told weather & maintenance), 7 gate changes, 1 plane change, loaded the plane at 11:30pm, sat on it for an hour to be canceled because the crew would time out. After getting off the plane, we were told to go to customer service desk several terminals away to reschedule. There were 100s in line because other flights had been canceled also. My husband & aunt stood in line while I went to the desk to see what I could find out about luggage. I overheard an AA guy in a suit talking to someone on the phone saying that they had given out the cards, told everyone that it was a waste of time to stay in line & to call the number to reschedule. I finally got to talk to him to ask about our luggage & say that we had been there since noon, over 13 hours & all he could say was "I'm sorry about that." They shut down the line at 2am & they were very ugly about it saying that the workers had to go home because they had been there since the morning. Well, we were paying customers who had been there for 14 hours with no kind of answers. We weren't offered a hotel because they were full. We were offered nothing by American including answers. No flights were available for SLC the next day so I did get our flights changed to IDF, but that meant we lost $300 on our SLC hotel. Our luggage was in SLC & I had to call several times to finally get it Tuesday, 6/8. We also had to pay $200 more for a rental car a day later at IDF because that's what we could get. I have applied for refunds for all of our tix to cover our unused expenses and pain and suffering while spending 23 hours in DFW just trying to get to our Yellowstone vacation.