Called Duke energy at 1:36 pm to transfer services. I was told I would be transferred to the connection department where I was bombarded with questions and told they would help me transfer my internet services. I told them it wasn't necessary and that I had no intention of continuing with AT&T anyway but was met with a pushy response and promised my services would be better due to "upgrades" that had been done in my area. After asking where my Duke confirmation email was she informed me she would be proceeding with AT&T first. She argued with me about what I was paying and asked for authorization to run a "check" on my account. Having had an issue with AT&T performing unauthorized hard checks before I declined but was assured it would be a soft check. At this point, I informed her I would begin recording the phone call which I did. She began asking me questions about my account number and pin, then wanted my social and the answers to my security questions, at this point I told her to proceed no further and asked for my confirmation email for power services. Only then was I told she was not from Duke but in fact from a company affiliated with them called AllConnect. I am absolutely horrified that I was not informed I was no longer dealing with Duke energy. BE CAREFUL!!!