On 4/10/2021 I was trying to get internet services set up through Xfinity. Somehow, I was transferred to AllConnect, although I was still under the impression that I was working through Xfinity directly. They asked for my SSN on a "secured line" as well as address, etc. I only realized after walking into an actual Xfinity building that they had never heard of AllConnect and did not have an account for me. I am trying to cancel my account with AllConnect but have not been able to. They keep telling me that I need to go directly through Xfinity, but Xfinity has no information of an account for me.