27 Apr, 2021 → by ClaimboUser19574
Alaska airlines changed my flight and was very disappointed with the rep attitude on trying to accommodate me
2
I pay for the main fare in order to pick my seats (husband has a bad knee and I get motion sickness) and get as close to the front of the airlines as possible. Alaska cancelled my nonstop flight #141 leaving 7/14/21..reservation MOVDAQ and put me on a new nonstop flight leaving LAX at 7:45PM arriving 11:59 PM flight into Anchorage which did not work because our final destination was another 3 hours away by car. So when I contacted Alaska I ended up speaking to a supervisor Kit nd when trying to rebook on another flight for the same day (with only one choice flight #97 out of Seattle that arrived into Anchorage at a decent time in order to drive another 3 hours to final destination without have a 10+ hour day, the only seats available for two was the 2nd to last row or only middle seats sporadically. When I explained to the supervisor Kit that I pay to pick a seat, she said "your fare does not guarantee a particular seat, only a seat on that flight". I've never in 30+ years of flying with Alaska have been told that or had a problem with the seat I originally booked. Otherwise, I would just pay for the saver fare and take my chances with a decent seat. We couldn't change to the day before for flight changes because this would now affect my rental car and paying more for an extra day just because Alaska cancelled my flight. She also informed me when I asked if we could have seats in row 11 or exit, she explained those were reserved for elite and loyal members "in case" someone needed to book that flight. After much frustrating conversation, she moved us to row 15. When I asked if we could have row 11 because 15 doesn't recline, she said no . I am so frustrated with the lack of customer satisfaction, that I am now reconsidering future trips with Alaska Airlines.