On the 7th May I made a reservation and payed for accommodation in Rome. AGODA Booking ID : [protected] Hostel Carlito Address : Via Villafranca 22, Termini Central Station, Rome, Italy, 185 1 Person in 6-Bed Dormitory with Shared Bathroom - Mixed Arrival : September 16, 2021 Departure : September 23, 2021 Price: EUR 141, 99 No refund reservation *According to telephone conversation with the Hostel, HOSTEL IS CLOSED and will not open in September. I try to contact them by e-mail but without success. Agoda refuses to refund the reservation because it is non refund option. But there is no accommodation because Hostel Carlito IS CLOSED.