1 Jan, 2018 → by ClaimboUser548040
customer service and double charge in luggage
1
On 14th July..I was travelling from Athens to Mitilini at the 11 am flight I was charged twice on my luggage even after proof of payment but where it gets worse is I was sent to the customer service area I. Athens airport Thea is suppposwdly mean tto assistant I was spoken so badly to and they said they couldn't help me and that my travel agent had take. Commission fees yet it showed from my side that luggage had been paid Where it git really hadn't is that they didn't want to assist and spoke very badly to me and kept avoiding looking into the matter I never got a call or an apology from them and I fret that the staff in Aegean avoided giving me her name and the colleagues also backed her up when I asked for her name ..they used bullying g tactics and was even told at one stage that I should never have come to her country If there are cameras at least I would hope they should have them so that they can monitor their staffs disgusting behaviour