I ordered a cellphone from Shopee that turns out to be FAKE! So, I asked for the refund. They asked me to return the item and promised me to refund the shipping charge. After an infinite days of waiting after returning the FAKE PHONE to the shop WHICH DID NOT ANSWER TO ALL OF MY INQUIRIES. I received the refund for the item. But thoughout these process, I always got a headache whenever I asked for the refund. Until now, it's been a month but nothing happens. User's recommendation: VISIT PHYSICAL STORES.