My account was frozen in March I was gold I would receive a paperback in the mail April 8 no check when I called skylight customer care number and the first representative was of no help the second told me my check wasn't processed until April 5 so it will supposedly be here April 16. What really upsets me is that I have had no money because all my money was in the account. And I am on my 3rd week without money. I will make sure I let everyone know not to use skylight or netspend. I have been inconvenienced by this and couldn't get a representative who would do anything about it. I am going to wait and see if my money comes on the 16th if not I guess I will have to contact a lawyer. User's recommendation: DONT USE SKYLIGHT.