Original review updated by user Jun 20, 2021 I bought a Lifetime Kayak, it should be NEW, wrapped in plastic! I waited 17 days for it, the last 4 days, the delivery company failed to show up! When I called, they'd claim another excuse! I finally demanded it, on Thursday and what I received are in the photos below: Well, I called their customer service, in shock, and they were supposed to exchange it, but today, I got a notice saying they cancelled my order instead! I'm livid! Not only that, but I DESERVE MY ITEM and at the $149 sale price, they can deliver it to their Antelope store. They better NEVER send me another, DAMAGED USED KAYAK! User's recommendation: BE CAREFUL & Have your kayak orders shipped to their store.