Update by user Aug 11, 2021 slow too no service, customer support slow inefficient, long waiting time for response and or refunds? Update by user Aug 11, 2021 Not much support, delayed response, long refund waiting time. Original review posted by user Aug 11, 2021 Hello, We have no other choice as to cancel our reservation through our rescission right and ask please for our refund. As you can see it is not our free wish to cancel, we have no possibility to enter Australia. Australia has a non resident Tourist Stop and the Malaysia connecting Flights to Australia have been canceled. I have cancelled my booking Inside of my 2 Week Right of Rescission. (on 20.07.2021 with the Airline and on 21.07.2021 with you as Booking agent Kiwi.com.) Since 3 weeks I have only received from Kiwi.com an Email of my (Status-Pending)? Please send us a short email when we will become our refund and what is your next step? With our best regards Derek Fabich and Co.