Just more excuses and lies. Tech here 6-22-2021, sill have no air 7-27-2020. 90 degree temperatures my animals and I cannot go on like this. I tried calling corp. was told they do not give out names of manager are supervisors or number. Was called Friday evening right truck was found to deliver Mon. It's Tuesday no air. User's recommendation: Do Not deal with any of Cinch home warranty companies. They have taken over many home owners warranty.