I will say off the top it wasn't the agent. I'm upset by the lack of low price plans avail for senior citizens who do not use a lot of data. I feel like there should be a basic plan for around $60.00 a month for 2 phones. You are not serving your older customers very well at all. BTW. Carol, your customer service agent just called me back with a way for us to save $10.00 a month. I very much appreciate her diligence in looking for ways to save us $. I give her very high marks for her service.