Yes I called and was on hold for 75 minutes, finally I gave up . We went to Gilroy, Ca to return some shoes my granddaughter bought there but when we got there we were informed that they could not process the return because the debit card reader was down, let's see debit is basically cash the transaction was done 2 weeks prior so they got their money the so called manager could've done the return and gave her cash so that was a wasted 80 miles and 2 hours out of our day . We will never purchase anything from the store or brand ever again and I will tell everyone I know to never ever buy anything from them n purchase anything from them either