They do make it VERY VERY difficult to contact them people have mobiles nowadays and Premium rate do not work it's almost impossible. They do themselves no favours I went round the back door after spending a day on internet I should not have to do this. Automated telephone's from anyone is rubbish charging 1.50 a minute rubbish. I beat the system others can't, I was lucky 90% of companies are NOT USER FRIENDLY that is from an Area Manager in retail with 35 years experience. User's recommendation: Go on Internet ask who is Director is whats there email you will find them. BINGO they don't want hassle.