Hi, Recently I bought an air purifier (ION PUREAIR) from Bestar SG through Lazada flash sale. When I received the product, I find out that it was not the product that I saw and bought on the page. It makes me very disappointed and frustrated. I think it is a scam. The product I received is totally different and the quality of the product is not satisfactory. At first, I thought different generation products would be different from the ION PUREAIR air purifier that I bought from Qoo10. Comparing my purifier with the product and the product shown on the page: 1. Display button on the product and the remote control that I received is in letters but my purifier and the product picture shows on the page is in icons 2. The product body material is different. Based on the plastic transparency and the softness, it should be plastic grading 2. This kind of plastic can't withstand heat, whereas my purifier and the product shows on page is less transparent and harder which is expected to be plastic grading 3. The product I received yesterday the airway already dented due to heat. 3. Checking on the boxes received, I notice some fraud info. The packaged weight from the Lazada label is 3.5kg but the product weight printed on the box is 5.4kg. 4. The airway design is totally different, observed through the degree of slant. My purifier and the product on the page is matching. I'm really surprised at the product I received. I wanted to settle it with the seller but doesn't really get well attend by the seller. They told me it is not included in the warranty, so can't do anything on that. I think there is no better way to review the seller to the public and they have a good review on other products, that's why the seller not taking it seriously and I decided to file a report if not getting any attention from Lazada. At first, I thought is product generation different, I request an upgrade to P5 model, I can pay extra for it so that I can have a satisfactory product. I thought it will go to a partial refund and I reorder from the page, but the seller ask me to bring the product to their place which is impossible to bring an air purifier to his place with MRT/bus, feel like been fool. Then, I request them to ship me the correct product as shown on the page, so that I can return the product I received through Lazada partner shipping. Another reason is I already opened 1 of the filter, if I upgrade to P5 I will waste money on that filter. After I found the fraud, I abit of doubt on the Genuity and is the filter really function as it is. I just want to make my stand clear, I want no refund, I just want the product as shown on the page.