I tried to cancel my reservation. It showed that it was cancelled on my end but they said they were unable to cancel because I had to cancel the same day I made the reservation. I had extenuating circumstances as the reason for my cancellation. My company made my reservations at a different hotel and they could not be changed. There should be a longer cancellation period for issues such as this. They would not work with me other than wanting me to call the hotel I booked with. The hotel would not cancel because the booking was done through a third party. for. I did call and User's recommendation: Don't use this app. th.