I tried to ask my ? With the chat rep and it was like talking to the wall!!! I wanted to know what the John Wayne bracelet ion plated was. What is ion plated!?!? I was told to check my email for a code and then call a certain ph number. No way am I going thru all that crap to ask a simple question. Obviously, you dont care to sell anything because after all of your crap I dont want to purchase anything fr u idiots!!!! User's recommendation: Don’t deal with Bradford Exchange.