Hi, I have messaged before about this. I have ordered this shirt on next day delivery, 14 days ago. It is still showing as processing. I ordered customization which states on your website an extra 3 days so should take 4-5 days for delivery. It's now 9 days in and there is still no update of where on earth this order is. Please can this be chased up now please because I'm really getting angry at this company now, 4 times I have ordered from this company, and 4 times I have had issues with the company, and trying to simply order a football shirt. I understand it's a busy time, but the fact of the matter is that there is no contact, or there's no mention of delays on your site, and you can't even ring or email someone to find out where the order is. This company is absolutely useless! Also, my emails are not getting replied too whatsoever, so customer service aren't any help! It says you'd get back within 24 hours, I'd happily give 4/5 days before complaining because of the Covid situation, but 2 weeks?! Absolute joke. Can this please be sorted ASAP. User's recommendation: Absolutely avoid Kitbag.