Order of a flatbread pizza sat on a counter for 30 minutes even though I signed in on the site that said "i'm here", complete with a parking space number. My order was correctly posted to a curbside delivery function. NO answer, no explanation and no apology. My charge was refunded but I was not satisfied at all. As far as I could tell there were four teenagers running the place from the back office. Two of whom finally sauntered up to the cash register in terribly unclean aprons. Both of them smiling more than a bit too much. This is the Panera in the Ruby Isle shopping center in Brookfield, Wisconsin User's recommendation: Unless you want old, cold food, prepared by questionable employes, do NOT give them the benefit of the doubt here.