Hopper quit functioning properly (6 months before contract expired) and I was unable to use most of the functions. Dish said they would mail a replacement Hopper to my home. I am quite seriously physically challenged because of arthritis and told the rep that there is no way I was able to exchange the units out myself. I am an 81 year old widow living in a rural area with no family and few friends still living, so no one to help. The rep said they could schedule a technician, but never mentioned that it would extend my contract for another year. I want free of DISH! Get an alternative! User's recommendation: Check all available options! Local TV and many streaming services!