My steam cleaner stopped working whilst I was still paying for it. This was a year ago. It was agreed at the time that they were going to pick it up and then let me have a new one. However due to covid I couldn't reach them and 2 weeks ago I managed to get someone and they have sent me a new one however told me that they would not guarantee it.Pleased for the moment, however if it goes wrong, I will have to look at my rights as a consumer. User's recommendation: Thane is O.k. to purchase from, however be careful.