I have been buying your shoes for many years and loved them. I just recently bought a pair in October for winter wear, travel time gray wool, they are terrible quality, the fabric is pilled, and there is *** in the back where my heel goes, I am so disappointed, I never had issues before and my previous shoes lasted a long time. This pair is only 2 months old and they look like two years old. Below is the day you charge my account and the amount. I still love the comfort of the shoe. I do not have my order # October 26 48.30 charge