Do Was on the phone with Nicole, who is the head regional manager, and it was the worst customer service I have ever had. Both my lenses came scratched (which she told me it would go away!!! Literally, i don't know why) and my frame was crooked. Once I called, she told me it was the way the glasses came, and I honestly thought what she was saying was a joke. She later told Me that she couldn't help me and my d basically have to try and deal with it on my own. Worst service I've ever had. I've been a customer for quite some time, so I'm very disappointed with your store and Nicole. Very disappointed!!!!!!! User's recommendation: Don’t go here. They don’t care about you.