Ticketmaster completely disregarded my email and just sent a generic email telling me that I missed my window for a refund even though I told them at the time of the reschedule date I was available for the show and just in the last 3 weeks my circumstances have changed to now not be able to make the show. I am completely disappointed with there lack or exknowledgement or the situation and the fact that you will never be able to speak to an actual person. you will never User's recommendation: NEVER USE TICKET MASTER.