I purchased the Gen 3 Smartwatch directly from Fossil. I've had it for about four months now. In general, the watch is very heavy to me, but I don't have another brand of smartwatch to compare it to. The touchscreen isn't touchy enough. I have a difficult time getting the screen to scroll or switch to the screen I want. It can also take a few shakes to awaken the screen just so I can know the time. My primary issue is the very poor battery life. I leave about 6:30 am, and was finding the watch was dead before I returned home in the evening. It generally only lasts about 10 hours - max. That is if I do not get a lot of notifications during the day. I do not have any extra apps on the watch - only Google Fit. I have the settings to preserve battery life. I emailed customer service, and after almost two weeks I have not received a response. So I finally called and was eventually connected to tech support who informed me that 8 - 12 hours was considered acceptable battery life. I travel often for work, and I actually need a watch that tells time for an entire day. They do not have any batteries for their watches which will last longer. So now, I'm going to have to carry my watch charger around with me until I find a replacement smartwatch - which will not be a Fossil.