I called to reserve a spot in the spa yesterday only to be told that I can only make reservations for after 4 and no reservations can be made before that time. In fact no one was allowed to use the pool or spa before that time. When I was there three days ago around noon there were individuals in the pool and spa. I tried to make a reservation as I was leaving only to be told I had to call 24-hours prior. What is the policy?