My home loan was bought out by PennyMac from Bank of America and they are awful. Every time I turn around there is an estimated rise in payment. They told me I didnt make a payment in May, that it was late, which in fact I did, but they increased the pay by $47 dollars and didnt inform me. My statement said payment received , nothing else due because I over pay in an automatic payment . I had to call them and the rep told me I owed $47.65, added at the beginning of the month! Horrible company and will NEVER use again! User's recommendation: DO NOT USE!!