We got charged a $400 smoking fee when neither of us smoke. Tried to call and get it taken care of thinking maybe it was a mistake. She told me they had detectors in the car to pick up the smell of cigarettes and that if we were driving down the road and someone was smoking outside now we have to pay for it. What in the actual *** So now a rental that shouldve been around $800 skyrocketed to over $1,500 in miscellaneous fees. Never use this company, pay the extra for a better rental company, youll still end up paying less in the long run. Why they havent been taken down by a class action lawsuit yet Im not sure User's recommendation: Stay clear of this company.