Renew subscription does not work online at renew.prevention.com When you go onto the website and enter your account number it does not work either with account number or email address I would like to renew my prescription unfortunately your automatic phone system only renews for one year frustrating with your company. unable to renew online. unable to get a hold of anyone by telephone. So tell me how can you help me I would like to know if you have a better term than 1 or 2 years. Thank you . User's recommendation: No recommendation.