20 Apr, 2021 → by ClaimboUser490304
Can’t get replacement or refund for an item that does not work
I ordered a neck massage and heat device that does not work. The company sent instructions that were better than came with the device, but it still did not work. The company then wanted me to send them a video of me setting it up and turning it on. I did this. I have asked for a replacement or refund several times, but have not heard back from the company. User's recommendation: avoid.