Lawence Delco put me on hold and then transferred me to 5 departments before I was finally transferred back to him. And then rudely it was my fault for hanging up. When I was bouncing from department to department. I then told him about the situation that has been going on for a month. And instead of helping he stated if I didn't have any the employees names Then it sounds like it didn't happen. I didn't ask his name and said good bye. I will be telling everyone I know on social media about this experience and will not to spend another dollar there till the day I die. User's recommendation: Go to any other sporting good stores in the world.