23 May, 2021 → by ClaimboUser365200
Fraudulent use of debit card, customer service closed on Sunday
3
I will give credit to TCF for promptly notifying me of the fraudulent activity and closing my card, but it happened on a Sunday when their NATIONAL customer service line is closed. Why does ANY bank not have 24/7 customer service these days? It's inexcusable. Now I have $50 in cash to my name until I can get in touch and get a new card (which will take 7-10 business days). I am doing alright financially, but ~$1400 was stolen and that's quite a lot of money to lose and not offer your customer any immediate assurance about it. Have never had issues with TCF in the past but this is a big deal. User's recommendation: Demand better customer service hours from your bank or go elsewhere. This could happen to anybody.