I bought 4 StarbucksI mugs and when they arrived I found one totally broken, and another cracked. I let the seller know, and she was very sorry, I asked for a refund and the seller didn't respond, so within 24 I asked for help with the issue, Offer up asked for photos, and I complied but nothing was resolved the seller had also quit responding to my messages. Finally, she said she would refund my money, but I never heard from her again. prove User's recommendation: I will never buy or sell from this company again.