Order is showing as delivered, but I didn't receive it

/ 57 reviews

28 Jul, 2021 → by ClaimboUser387766

Order is showing as delivered, but I didn’t receive it

Dear Cusotmer Service, my order E00991**** from the 20th of July is showing as delivered, but I didn't receive it. DPD scanned it as delivered on the 26th (12:29 German time). I contacted DPD, they are still investigating, but told me to get in touch with you as well. What's the further process? I will leave for vacation on the 7th of August, I don't know if there is enough time to send out a dublicate shipment? Thank you for getting back to me. Best regards Meike Rosenfeld

Footwear and Clothing

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