My husband and I were traveling on June 15 when our flight was involuntarily canceled. The soonest rebooking they offered was 48 hours later. This was not something we could do, as our three children were at home with babysitters. We ended up spending over $800 to book American Airlines flights, and Uber from Chicago to Milwaukee. It was a total nightmare! I emailed their customer service team, and still have not received a response. I did get an email saying They sent $200 in vouchers. To their credit, they did refund our rapid rewards points. But I had to call twice to get that to happen. I requested $800 in flight vouchers, to make up for all the extra money that we had to spend to get home. $200 is not sufficient $200 is not even close to what we lost.