11 Sep, 2019 → by ClaimboUser416700
Not the first cruise experience I expected
1
Not the experience I was expecting. Realizing we were cruising during Hurricane Season they waited till the last minute to decide we were going to cruise and not cancel however we had already made our Drive down to Jacksonville port to stay for the night when we were updated that we were parking there and going to have a absolutely terrible 2 hour drive to Port Canaveral. The bus ride was erratic and I would say threatening. The overhead compartments for luggage was literally swinging out during turns. Once finally on the ship we quickly realized that the entire Atrium area including our room smell like sewer. Our trip to Nassau was cut short we were unable to do everything we wanted while at Port and did not end up going to Freeport obviously because of the hurricane. The food was less than satisfactory and the drinks we're not consistent even going to the same bar. The ecstacy ship is very dated and we were told to call Carnival when we got back with our complaints. After talking to the corporate office I found out that they could really care less about anything. I paid for a trip that I did not get nor did I get to enjoy and the crew members or more friendly then anyone in corporate. Carnival corporate literally said when I told them that I was going to plan on a different Cruise Company next year that they were sorry to hear that. And that was pretty much the end of the conversation.